Reviews Summary

While we track and monitor multiple review sites within GENIUS, its important to “summarize” and get a larger picture. Some of our customers have asked for this in the last few weeks and we are happy to make it available now. It is available on the GENIUS dashboard. How it works? We aggregate and normalize […]

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Turn ON/OFF daily email alerts for social reviews

GENIUS sends daily email alerts for new reviews from the previous day automatically – this feature is enabled by default for all the users. It can be turned OFF in your settings. Alerts are only sent if there is a new review. You will get separate alerts for each store/location. In order to change your […]

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Sentiment classification of Social Reviews

We do three things to analyze the reviews. But before I expand on those three things, I want to let you know that this area of natural language processing is an actively researched topic and we are constantly expanding our understanding and algorithms based on what we learn both externally and internally from our eco-system. […]

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